1 Our commitment and scope
Villaje Care Technologies Inc. (Villaje, we, us or our) is committed to treating people with disabilities in a way that respects dignity, independence, integration and equal opportunity.
We will identify, prevent and address barriers to our website, waitlists, communications and customer service, and provide individualized accommodation as required by law.
This Policy applies to villajecare.com and services Villaje controls, including interactions by employees, volunteers and others providing customer service on our behalf. It supports the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Integrated Accessibility Standards Regulation and the Ontario Human Rights Code to the extent applicable. Our duty to accommodate is not limited to a technical website standard.
Villaje is at the website and founding-waitlist stage. This Policy is not a representation that in-home services, public premises or all planned platform features are available. Before introducing new services, we will assess their accessibility requirements and implement the relevant measures.
2 Responsibility and review
Management is accountable for this Policy and will designate responsibility for accessibility requests, training, digital testing and remediation. People who design, procure, publish or provide services on our behalf must consider accessibility in their work and report barriers.
We will review this Policy at least annually and when services, legal requirements or identified barriers materially change. Where our size or activities trigger additional statutory obligations, we will maintain the required plans, records and reports. We will not present a voluntary target as proof of statutory compliance.
3 Digital accessibility standard
Our design and development target is the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. This is an ongoing target, not a certification that every page or third-party component currently conforms. We also address applicable Ontario requirements, including any legally prescribed earlier WCAG criteria that remain relevant.
We aim to provide semantic headings and landmarks; meaningful link labels and image alternatives; accessible names and instructions for form controls; understandable validation and error recovery; keyboard operation; logical navigation and visible focus; sufficient contrast; usable text resizing and reflow; alternatives to dragging and complex gestures; and reduced-motion support.
We will consider the needs of older adults and people with visual, hearing, mobility, speech, cognitive, learning and other disabilities. Plain language, predictable navigation and adequate time to complete tasks are part of the design approach. Essential actions must not depend only on colour, sound, fine pointer precision or an inaccessible challenge.
We will test important journeys, including registration, consent choices and contacting support, using automated checks and manual keyboard, zoom and assistive-technology review.
Automated scans alone do not establish conformance. Material changes and third-party integrations require appropriate testing before release.
4 Accessible information and documents
We will communicate in a manner that takes a person's disability into account and consult about a suitable format or support. On request, we will provide publicly available information and this Policy in an accessible format or with communication support, in a timely manner and at a cost no greater than the regular cost charged to others.
Formats may include accessible electronic text, large print, a structured HTML page or another appropriate format agreed with the requester. Where information cannot technically be converted, we will explain why and provide a summary or other effective alternative as required by law.
PDF publication is not a substitute for accessible web content. When publishing policy documents, we will seek readable text, meaningful document structure and reading order, descriptive links and appropriate metadata, and make an equivalent accessible version available. A visually readable PDF is not necessarily accessible to a screen reader.
5 Assistance with registration and communications
If a form, consent control or other feature prevents you from completing a task, contact us and we will work with you to provide an alternative. We will not require use of an inaccessible online form as the only way to raise a concern or join a waitlist.
We will ask about the assistance needed and respect the person's preferred communication method where reasonably practicable. We do not routinely require a diagnosis. Where disability-related information is necessary to assess an accommodation, we seek only what is reasonably needed and handle it confidentially.
An authorized support person may assist with communications. We will address the individual directly where possible and confirm consent or lawful authority before sharing confidential information. Assistance does not automatically give a support person decision-making authority.
6 Assistive devices service animals and support persons
People may use their own assistive devices to access our services. Personnel will receive role-appropriate guidance on interacting with common devices and on any assistive equipment Villaje makes available. If a device presents a genuine safety or technical issue, we will discuss an effective alternative rather than assume access is impossible.
Where Villaje provides access to premises open to the public or third parties, service animals and support persons are welcome in accordance with applicable law. If a service animal is legally excluded from an area, we will explain the restriction and work with the individual to provide another way to access the service.
We will not require a support person merely for convenience. Any requirement must follow applicable legal criteria, consultation and consideration of available alternatives. If Villaje requires a support person for health or safety reasons under applicable accessibility rules, we will waive any applicable admission charge for that support person. Any other applicable support-person fee will be disclosed in advance.
These commitments do not imply that Villaje controls a private home or an independent third party's premises. We will address accessibility within our control and work appropriately with others without contracting out of our own obligations.
7 Temporary disruptions
Where a planned or unexpected disruption affects a facility or service relied on by people with disabilities, we will provide notice as soon as reasonably practicable. The notice will describe the reason, expected duration if known and available alternatives.
We will use a method suited to those affected, such as a prominent website notice, direct communication or signage at premises we control. A disruption notice does not eliminate the duty to consider accommodation.
8 Training and procurement
We will provide role-appropriate training on applicable accessibility standards, accessible customer service and the Human Rights Code as it relates to disability to employees, volunteers, policy developers and other persons covered by applicable requirements. Training will be provided as soon as practicable and updated when relevant policies change. We will maintain training records as required.
Training will address communication, assistive devices, service animals, support persons, what to do when someone has difficulty accessing a service, and the feedback process. People developing digital content will receive guidance relevant to accessible design and publishing.
Accessibility will be considered when selecting website components, forms, communication systems and other suppliers. We will assess available accessibility information and test critical interactions. Where a third-party barrier is identified, we will seek remediation and offer a suitable alternative within our control. Third-party ownership is not a blanket exemption from our duties.
9 Feedback accommodation requests and complaints
Accessibility contact
Villaje Care Technologies Inc.
Suggested subject line: Accessibility request or Accessibility feedback.
Tell us what you were trying to do, the page or service involved, the barrier and your preferred way to communicate. Details about a device or assistive technology are useful but optional.
Please avoid sending unnecessary medical information. You may ask someone to contact us on your behalf or request an alternative communication method.
We aim to acknowledge requests within two business days and provide a substantive response or progress update within ten business days. These are service targets, not a limit on your rights or a reason to delay urgent accommodation. If more time is needed, we will explain the next steps and discuss an interim solution.
We will assess requests individually, consult with the person affected, consider reasonable alternatives, document the response appropriately and explain any restriction.
Accommodation will be provided to the point required by law, including the applicable undue-hardship standard. An inconvenience or ordinary cost alone does not justify refusal.
If the initial response does not resolve the issue, you may request management review through the same contact. We prohibit retaliation for seeking accommodation or giving feedback. Our process does not prevent a complaint to a regulator, tribunal or other competent authority and does not extend legal filing deadlines.
10 Monitoring remediation and policy changes
We will record reported barriers, assess their effect, assign responsibility and track corrective action. Barriers that prevent access to essential information, registration, privacy choices or support receive priority. Where immediate correction is not practicable, we will consider an accessible interim route and communicate progress.
Feedback and testing results will inform future releases. Before introducing bookings, care delivery, employment processes or physical locations, we will review relevant accessibility duties, including employment, emergency information and built-environment requirements where applicable.
We will revise practices that conflict with dignity, independence, integration or equal opportunity. Updated versions will show the version number and revision date. This Policy does not limit any right or remedy under applicable law.
Version history
1.0 | 21 September 2026 | Initial website and founding-waitlist edition.